Payment Policy

This policy explains payments for orders placed directly on randpfusion.shop. The seller is R&P FUSION LTD, trading as RandPFusion. Payment information should be read with our Terms of Service and the product details shown before checkout.

Currency, prices and delivery charges

Prices are displayed in pounds sterling, GBP (£). Displayed consumer prices include applicable taxes. Review the final checkout total, selected products and any valid discount before submitting your order.

Our standard UK shipping service is free on all products covered by that service, without a minimum order value. The estimated total delivery period is 3–5 business days, including handling and transit. See the Shipping Policy for delivery details.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fee. Those arrangements are between you and the provider. Check with it if you need to understand the amount appearing in your account currency.

Available payment methods

The payment methods offered for your order are displayed at checkout. Availability can depend on the transaction, provider and the device or account being used. Choose an option that appears for your purchase and follow its authentication instructions.

We do not ask you to send full card details, card security codes, passwords or banking credentials by email or through our contact form. If a message appears to request sensitive payment information outside the checkout process, contact us using the published customer-service details before responding.

Completing your payment

Add the desired item and any available options to your basket. Review the basket, enter your contact and delivery information, select a payment method and check the final total. You can correct the information before confirming the purchase with an obligation to pay.

Payment is processed as part of completing checkout. Your bank or provider may require an authentication step or carry out security checks. A successful checkout is followed by order information sent to the email address supplied. Check your email and junk folder, and contact us if you are unsure whether an order was completed.

A pending bank authorisation is not always the same as a completed payment. If you see a pending entry after an unsuccessful attempt, the provider can explain its status. We can help check whether an order or payment was recorded on our side.

Failed payments or duplicate attempts

If payment fails, check the information entered and any authentication request from the provider. Avoid repeatedly submitting a payment when the result is unclear. Contact us with the checkout email address and approximate time of the attempt so we can check the order status.

Do not include complete payment credentials in the message. If you believe you have been charged twice, provide the relevant order references or appropriately redacted transaction evidence. We will investigate and arrange correction of an erroneous duplicate payment where due.

Payment security and information

Our Shopify storefront uses HTTPS connections. Payment methods are presented through checkout for the particular transaction. Payment providers handle the payment credentials entered through their payment process. We use transaction details needed for order administration and refunds, rather than requiring you to send sensitive payment credentials to customer service.

Customer service does not ask you to send full card numbers, security codes or banking passwords to arrange a refund. Our Secure Checkout page explains practical precautions, and our Privacy Policy explains handling of personal information.

Refunds

Eligible return refunds are completed within 7 calendar days after we receive the returned goods, subject to any earlier statutory deadline. They are made to the original payment method unless another lawful method is expressly agreed. We do not require store credit instead of a refund to which you are entitled.

Our direct website returns policy allows 60-day returns for new and slightly used products, free postal return labels and no restocking fee. See the full Return and Refund Policy for eligibility, exchanges, faults and cancellation rights.

If a refund has not reached you within the stated period, contact us so we can investigate with the payment provider. If an order is cancelled because an item cannot be supplied, any payment for the unsupplied item will be refunded; the return-of-goods process does not apply to an item you never received.

Payment questions and separate marketplaces

Marketplace purchases use that platform's checkout and payment arrangements. For a marketplace payment question, use the relevant order's support route. For a direct website payment question, use the details below.