Refund policy

This policy applies to purchases made directly on randpfusion.shop for delivery within the United Kingdom. The seller is R&P FUSION LTD, company number 11275416, trading on this website as RandPFusion. Our additional return offer operates alongside your statutory consumer rights.

Our return offer

  • Returns accepted for both defective and non-defective products, including change of mind.
  • A 60-calendar-day return window from delivery.
  • Products accepted in new or slightly used condition.
  • Returns by mail using a free label to download and print.
  • No restocking fee.
  • Exchanges accepted, subject to replacement availability.
  • Eligible return refunds completed within seven calendar days after receipt of the returned goods, subject to any earlier statutory deadline.

Return window and condition

Please arrange and send your return within 60 calendar days of delivery. Our voluntary offer accepts new and slightly used 3D-printed products, including items returned because you changed your mind. Opening the packaging or lightly trying an item does not automatically make it ineligible. Original packaging is helpful for protection but is not compulsory.

Please take reasonable care of the item and include the parts supplied with it where possible. If anything is missing or damaged, explain the circumstances so we can assess the return fairly. Damage caused by misuse is different from a fault that existed when the goods were supplied.

Our additional offer applies to the products sold directly through this website; it does not impose a shorter limit on statutory claims. We do not exclude an item from this additional offer merely because it was 3D printed or made after an order was received.

How to return an item

Email support@randpfusion.shop or use our contact page. Include your order number or other proof identifying the purchase, the item being returned and whether you would prefer a refund or exchange. If there is a fault, describe it and provide photographs where practical. You do not have to give a reason when exercising an applicable statutory cancellation right.

We will supply return instructions and a free downloadable, printable shipping label showing the correct destination. Use the address on that label rather than assuming that the registered office is the returns depot. Keep proof of posting until the return is resolved. If you cannot print the label, contact us for assistance.

Contacting us helps us identify the return and provide free postage. It does not make statutory cancellation dependent on our permission. Our return method is by mail; do not visit an office expecting a walk-in return service.

Return costs and exchanges

Return postage is free when you use our supplied label. We do not charge a restocking fee. Contact us before paying for an alternative return service so we can agree the arrangements. This does not reduce our responsibility for reasonable return costs where the law requires us to pay them.

For an exchange, tell us which replacement you would like. We will check availability and explain any price difference before you agree. If the replacement is unavailable, an eligible refund remains available. We will not substitute a different product without your agreement.

Refund amounts and timing

For an eligible full return, we refund the amount paid for the returned goods to the original payment method, unless you expressly agree to another lawful method. We do not require store credit in place of a refund to which you are entitled.

Refunds are completed within seven calendar days after we receive the returned goods, subject to any earlier statutory deadline. This is the period for the refund to reach you, not merely for us to begin processing it. Inspection does not restart the period. Contact us if the refund has not reached you by the end of that time so we can investigate with the payment provider.

There is no deduction for our prepaid label or a restocking fee. Standard delivery under our shipping policy is free. Where a standard outward delivery charge is legally refundable, we will include it. Any voluntary conditions do not override a legally required refund.

Faulty, damaged, incorrect or misdescribed goods

Contact us as soon as reasonably possible if there is a problem. Depending on the circumstances and your rights, the remedy may be a refund, repair or replacement, with return costs paid by us where required.

There is no blanket seven-day reporting deadline that extinguishes your rights. Faulty-goods rights can continue beyond our additional 60-day return window. Missing original packaging or photographs does not automatically disqualify a claim.

UK statutory cancellation rights

For eligible online purchases, you normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to send them back. A clear statement is sufficient; you do not need our permission or a reason. For an order delivered in separate parts, the statutory period is determined by the applicable rules for that order.

Statutory exceptions can apply, including to goods made to a customer's specifications or clearly personalised. Simply describing an ordinary product as made to order does not automatically remove cancellation rights. Our additional 60-day offer above continues to apply as stated, and any statutory exception does not remove remedies for faulty or misdescribed goods.

Statutory cancellation refunds are made without undue delay. For the usual postal-return process where we have not offered collection, the legal deadline is generally no later than 14 days after receipt of the goods or earlier evidence that you sent them back. If we have offered collection, the applicable deadline may instead run from notification of cancellation. Our seven-day commitment after receipt applies when it gives an earlier refund.

Any legally refundable standard outward delivery charge is included. Our standard UK delivery is free. You may examine goods as you reasonably would in a shop; our additional policy also accepts slightly used items.

Cancelling before dispatch

Contact us promptly if you want to stop or amend an order. We will check whether dispatch can still be stopped. If it cannot, your applicable cancellation and return rights continue; they are not limited to the first 24 hours after purchase.

Optional cancellation form

You may use the following wording, but using a particular form is not required:

To R&P FUSION LTD, 3 Osborne Close, Beckenham, BR3 3RH, United Kingdom; support@randpfusion.shop. I give notice that I cancel my contract for the following goods. Please include the goods or order reference, the order or delivery date, your name, your address and the date of your notice. Add your signature only if sending the notice on paper.

The registered-office address above is for sending a cancellation notice. Use the supplied return instructions for sending the goods.

Contact and business details

Use the address on the return label for goods. Our registered office is business correspondence information, not a walk-in return counter. This policy covers direct website purchases. Marketplace orders follow the terms and protections applicable to that transaction.