Contact information

For questions about an order, product, delivery, return or refund purchased through randpfusion.shop, please contact our customer-service team using the details below. Email is our preferred contact method because it lets us keep the order information and any supporting photographs together.

Business and customer-service details

Our registered office is our published business correspondence address. Postal returns should be sent to the address on the free return label we provide. Please contact us before sending a product so we can supply the label and identify the correct return destination.

What to include in your message

For an existing order, include your order number, the name or email used at checkout, and a short description of the issue. For a product question, include the product name or a link to its listing. Photographs can help us understand a damage or condition question, but avoid including unrelated personal information.

Please do not email passwords, complete card numbers, card security codes or online-banking credentials. We do not need those details to identify an order or discuss a return.

Useful information

Marketplace orders

For a purchase made through a marketplace, contact the seller through that order's messaging tools where practical so the enquiry remains associated with the correct transaction. The direct website terms do not replace a marketplace's buyer protections.

Complaints and privacy requests

For an order complaint, explain what happened and the resolution you are seeking. We will investigate and explain the response. You may also contact us to exercise a statutory cancellation right; that does not depend on our permission.

For a data-protection complaint, email support@randpfusion.shop with “Privacy complaint” in the subject, use the contact form, call us or write to our registered office. We acknowledge data-protection complaints within 30 days of receipt, investigate without undue delay and communicate the outcome. See our Privacy Policy for the full process and your right to complain to the ICO.