Shipping policy

This policy applies to orders for 3D-printed products placed directly on randpfusion.shop for delivery within the United Kingdom. RandPFusion is the trading name used on this website by R&P FUSION LTD, company number 11275416.

Delivery area and cost

We offer free standard delivery within the United Kingdom, with no minimum order value. Prices and checkout totals are displayed in pounds sterling, GBP (£).

Please provide a complete physical delivery address, including the recipient's name, house or building number, any flat number and postcode. Our direct website service covers the United Kingdom. Please contact us before ordering if you are unsure whether your address can receive a particular item.

Estimated delivery time

Our estimated total delivery time is 3–5 business days, made up of:

  • Order handling: 1–2 business days to prepare your order for dispatch.
  • Carrier transit: 2–3 business days after dispatch.

Handling and transit operate Monday to Friday, excluding public holidays. The handling period is included in the total estimate.

Order cutoff

Our order cutoff is 5:00 PM, London time, Monday to Friday. Orders placed after the cutoff, at weekends or on public holidays enter the handling schedule on the next business day. The cutoff determines when handling begins; it does not mean same-day dispatch.

Delivery times are estimates. If delivery by a particular date is essential, contact us before ordering so that we can confirm whether that date can be agreed. An estimate does not remove your rights if delivery is late or the goods do not arrive.

Order details and delivery updates

Check the product, selected options, quantity and address in your order confirmation. Contact us promptly if any information is incorrect. We will check whether the order can still be amended; changes may not be possible once dispatch is underway.

For help with dispatch or delivery, email support@randpfusion.shop with your order reference. If you have received a tracking reference, you can use the carrier's tracking service or our Track Your Order page. Creating a shipping label does not by itself confirm delivery.

Delayed, missing or damaged orders

If the estimated delivery period has passed, contact us so that we can investigate and explain the available resolution. You do not need to wait an additional 30 business days before reporting the problem.

When we arrange delivery, we remain responsible for the goods until you, or a person you nominate, takes physical possession. If tracking says delivered but you have not received the goods, contact us with the details so we can investigate with the carrier.

If an item arrives damaged, incorrect or materially different from its description, tell us as soon as reasonably possible. Photographs of the item and packaging can help where practical, but their absence does not automatically remove your rights. We will arrange the appropriate remedy in accordance with your consumer rights. See our Return and Refund Policy.

Returns after delivery

We accept returns of defective and non-defective goods in new or slightly used condition within 60 calendar days from delivery. Returns are by mail with a free downloadable and printable label, and there is no restocking fee. Exchanges are accepted subject to availability. Eligible return refunds reach you within 7 calendar days after we receive the returned goods, subject to any earlier statutory deadline. These additional terms do not limit your statutory rights.

Read our Return and Refund Policy for the process and your statutory rights.

Contact and business details

The registered office is business correspondence information. It is not presented as a dispatch warehouse or walk-in return facility. Use the destination provided with your return label.